Support

We read every message and usually answer within two working days.

Write to us: [email protected]. In the app, the same address is behind Profile → Help & feedback. Tell us what you were doing and what you saw, and which phone you use — it saves a round of questions.

Getting started

Do I need an account?

No. You can use Lino as a guest and your home stays on your phone. You need to sign in — with a one-time code sent to your email, or with Apple or Google — to share your home or to keep it when you change phones.

The sign-in code didn’t arrive

Check the spam folder and that the address is spelled correctly, then ask for a new code — only the newest one works. If it still doesn’t come, write to us from that address.

Sharing a home

How do I invite the people I live with?

Open Profile and tap “Invite someone”, then send the link or show the QR code. Sharing is part of Premium, and one purchase covers everyone in the home.

What happens to my tasks when I join someone’s home?

Your home and theirs become one: rooms with the same name and tasks with the same wording are combined, and everything else comes with you. The app tells you what will move before you join.

What if I leave, or am removed?

You keep your own complete copy of the home — rooms, tasks and what was done. The people who stay keep theirs.

Premium and billing

How do I cancel a subscription?

Subscriptions are billed by the store you bought from, so they are cancelled there: in your store account’s subscriptions. Premium stays on until the end of the period you already paid for. Deleting the app or your account does not cancel a subscription.

I paid but Premium isn’t showing

Make sure you are signed in to the same Lino account, then open the Premium screen and tap “Restore purchase”. If that doesn’t help, write to us with the email on your receipt.

Can I get a refund?

Refunds are handled by the store that took the payment, under its own policy. If you get stuck, write to us and we will help.

Your account and data

How do I delete my account?

In the app: Profile → Account → Delete account. If you can’t open the app, write to [email protected] from the address you signed in with. What is removed, and what the people you shared with keep, is described in the Privacy Policy.

How do I turn notifications off?

One by one in Profile → Settings, or all at once in your phone’s settings.